Contact information

Contact Us

At Maison Luxe Hair, we're committed to providing exceptional customer service and ensuring your shopping experience is seamless from start to finish.

Whether you have questions about your order, product recommendations, shipping, exchanges, or general inquiries, our team is here to help.

Customer Support

Email: info@maisonluxehair.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Please allow 24-48 business hours for a response to all inquiries.

Order Support

For assistance regarding an existing order, please include the following information in your email:

  • Full Name
  • Order Number
  • Email Address Used at Checkout
  • Detailed Description of Your Inquiry

Providing this information will help us assist you as quickly as possible.

Shipping Questions

For questions regarding:

  • Order Processing
  • Tracking Information
  • Delivery Status
  • Shipping Delays

Please include your order number when contacting us.

Tracking information is automatically emailed once your order has been processed and shipped.

Exchange Requests

If you are requesting an exchange, please review our Return & Exchange Policy before contacting us.

Exchange requests must be submitted within 3 business days of delivery and must meet all eligibility requirements outlined in our policy.

Wholesale & Business Inquiries

For wholesale opportunities, collaborations, brand partnerships, influencer campaigns, or other business-related inquiries, please contact:

Email: [Insert Business Inquiry Email]

Please include "Business Inquiry" in the subject line.

Follow Maison Luxe Hair

Stay connected for product launches, restocks, beauty tips, promotions, and exclusive offers.

Instagram: @MaisonLuxeHair

TikTok: @MaisonLuxeHair

Facebook: Maison Luxe Hair

Frequently Asked Questions

Before contacting us, we encourage you to review our:

  • Shipping Policy
  • Return & Exchange Policy
  • Privacy Policy
  • Terms of Service
  • Hair Care Guide

Many common questions can be answered through these resources.

Response Times

Our team strives to respond to all inquiries within 24-48 business hours.

Please note that response times may be slightly longer during holidays, sales events, product launches, and other high-volume periods.

Thank you for choosing Maison Luxe Hair. We appreciate your support and look forward to serving you.